Corporate Plan 2026 - 2031

Our vision

The Care Inspectorate’s vision is that everyone in Scotland experiences high-quality, compassionate care, support and learning when they need it, which upholds their rights and choices.

Our mission

To achieve our vision and provide public assurance about the quality of social care services and social work, we will:

• ensure those who experience care and support - and their communities - are at the heart of all that we do

• register, inspect and resolve complaints about social care services

• work to ensure experiences and outcomes promote and uphold individual rights

• support services to continuously improve through effective self-evaluation and quality improvement

• actively share learning and good practice from and to the sector

• take action where we see people are not being cared for safely and their outcomes are not being met

• keep the public informed and assured about the quality of social care across Scotland.

Our values

Person-centred: we will put people, compassion and kindness at the heart of everything we do.

Impact: we focus on making a positive impact for everyone experiencing care in Scotland whilst ensuring our work delivers the best value to the public.

Respect: we value everyone’s dignity and are respectful in everything we do.

Equity: we embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal outcomes.

Integrity: we act impartially, fairly and consistently, upholding transparency and accountability in all our actions.

Our strategic outcomes to achieve our vision

• Assure and improve

• Involve and inform

• Uphold and champion people’s rights.

We will maximise our impact through our:

• Workforce and volunteers

• Digital and data.