Manage my Service

Introducing Manage my Service 

Later this year, the Care Inspectorate is launching Manage my Service, a new single portal to replace our existing digital systems, including the Care Inspectorate Digital portal and Electronic Forms (eForms). 

Manage my Service will simplify how you communicate with us, making processes more efficient and improving security, so we can all focus on what matters most: improving the quality of care for people who experience care.  

How to prepare for launch 

All users will be required to log into the Manage my Service Portal using an individual, unique email address. These details should be provided to us before launch via the Manage my Service User Details Form, which we sent to all registered Care Services throughout May and June 2026. 

Thank you to all services who have submitted user details so far. Your support in preparing for the launch will be invaluable in making the transition as smooth as possible. 

If your service has not yet completed the User Details Form, the link is still active. 

Please look for emails from no-reply@careinspectorate.gov.scot containing "Urgent action needed" or "Manage my Service" in the subject line and complete the form as soon as you can. 

Please note: This request is for registered care services only. We will contact service providers separately about provider-level registration shortly.

Onboarding resources 

To ensure a smooth transition, we are launching a comprehensive programme of support, which includes a suite of on-boarding resources - bitesize videos, frequently asked questions, and guides - as well as a schedule of online events. These resources will give you and your team the knowledge and confidence to begin using the provider portal immediately.   

You can find all the latest training and support resources by clicking on the headings in the left-hand panel of this webpage. These will be updated regularly, so please key an eye on the webpage and your Provider Update emails for further updates.  

We look forward to working with you to deliver this important modernisation for the care sector. Your support in preparing for the launch will be invaluable as we work towards a more efficient and effective regulatory system.