Digital Transformation

Manage my Service is the Care Inspectorate’s new single online portal that will replace the existing Care Inspectorate Digital Portal and electronic forms (eForms). 

We are making it easier to use our systems which will free up time for both the Care Inspectorate and your service to focus on improving the quality of care for people who experience care. 
 
Today, care services manage access to our systems in different ways and log in to each of our systems in different places. From August, you will use a single online platform, called Manage my Service, that is easier to use and simplifies your interactions with us. 

Manage my Service is scheduled to launch in August, and services will start using it from then. 

No, shared email addresses will no longer be supported for security reasons and to enable multi-factor authentication. Users who access more than one care service must use a different email address for each service. 
 
Provide the Care Inspectorate with the email address now using the Manage my Service User Details Form sent to your registered care service, titled “Urgent action needed; unique contact details required”. This email was sent from from no-reply@careinspectorate.gov.scot. 

To use Manage my Service, each registered care service must provide us with new user details assigned to one of two roles: 

1. Who you want to be able to manage all parts of your registered care service on the Manage my Service portal. 
   We call this user the ‘Care Service Administrator’. They will be able to perform a range of tasks including adding additional users to the portal, submitting variations, responding to inspection reports and enforcements. Care services can have more than one Care Service Administrator. 

2. The names and unique email addresses of staff who will need to use the Manage my Service portal for other tasks. 
   We also need to know who you want to have access to the Manage my Service portal to complete other tasks like submitting notifications or communicating with us. We call this user ‘Care Service Support’. Users with the Care Service Support role will not be able to change service details or respond to reports. Care services can have more than one Care Service Support user 

In May your care service was sent an email from no-reply@careinspectorate.gov.scot, titled “Urgent action needed; unique contact details required”. In this email is a link to the Manage my Service User Details Form and instructions on how to provide us with details of your Care Service Administrator and other staff that will require access to Manage my Service. 

If you haven’t received an email from us requesting user details for Manage my Service, please call our contact centre on 0345 600 9527. Please have your Care Service Number to hand. 

Our opening hours are Monday to Friday, 09:00 to 16:00    

You can email us too, at enquiries@careinspectorate.gov.scot 

For security purposes. The new solution is built on a secure, named-user identity model that requires unique, individually authenticated accounts per user.  

Today multiple users could use the same email address to access our systems; the same email address could also be used by some registered care providers to log into multiple services. From August, all users will need to log in to Manage my Service using their own unique email address.  

For security reasons and to support multi factor authentication, shared email addresses will no longer be supported. 

Please note: users who access more than one care service must use a different email address for each service.  

Yes, you can use the same email address to login to Manage my Service that you use currently. However, this email address needs to be unique to you and the service you need to access on Manage my Service.  
 
Even if you plan to use the same email address you use to login to our existing systems, uou still need to provide the Care Inspectorate with this email address now using the Manage my Service User Details Form. 

We need to know who you want to be able to manage all parts of your registered care service on the Manage my Service portal. We call this the ‘Care Service Administrator’ within the Manage my Service portal. This role can manage all aspects of the registered care service online, including updating details, submitting notifications and variations, managing the service's status, communicating, and responding to inspection reports and enforcement actions. The Care Service Administrator can add additional users.  

Yes, a Care Service Administrator may manage multiple care services, but they must use a different email address for each service. 

Yes, it is possible to have multiple Care Service Administrators. Each Care Service Administrator will need to have their own unique email address to login into the portal. 

The Care Service Support role is for other tasks, such as sending notifications and communicating with us. Users in this role cannot change service details or respond to reports. 

You must provide contact details for at least one Care Service Administrator. You can also provide details for up to nine other priority users (either Administrators or Support users). 

Care Service Administrators can add and edit user access after Manage my Service is launched. 

Care Service Administrators can add and edit user access after Manage my Service is launched. 

Care Service Administrators can add and edit user access after Manage my Service is launched. 

If you do not provide us with user details, you won’t have access to Manage My Service when it launches. Reporting notifications and other engagements will require an account, which will take longer to register once Manage my Service is launched. 

The most efficient and convenient way is to register in advance using the Manage my Service User Details Form. 

After providing these contact details no further action is needed for now while we upload the contact details provided into the new portal. 
 
You will be notified when Manage my Service goes live in August and will be asked to follow a simple first-time login journey. You will enter your unique email address, verify your identity, and set your own secure password. 

Please continue to use our eForms and CI Digital Portal systems as usual with your existing login details. 

You will be able to complete the first-time login journey for the Manage my Service portal when it goes live in August 2026. You will enter your unique email address, verify your identity, and set your own secure password on that date. 

Our eForms and CI Digital Portal systems will be active until August with your existing login details. From this date onwards your interactions with the Care Inspectorate will be administered via Manage my Service and you will not have access to eForms or the CI Digital Portal. 

For a small number of care services, in-progress registrations and inspections will continue to be managed via the eForms and CI Digital Portal systems. You will be informed if this is the case.  

For all other care services, Manage my Service will be the single portal for managing your care service with us. 

Before the launch of Manage my Service your core care service data will be integrated into the new portal, so you don't have to re-enter it. 

We need to know who you want to be able to manage all parts of your registered care service on the Manage my Service portal. The Care Service Administrator is the person responsible for managing your service online and adding other users. If you are unsure, you should coordinate internally to designate a lead contact before August.