Corporate Plan 2026 - 2031
Last updated: 4 May 2026
We will measure our progress towards achieving the strategic outcomes and key areas set out in the Corporate Plan 2026-2031 through a set of key performance indicators and key outcome indicators.
These measures will be reviewed and developed to ensure they continue to support delivery of the corporate plan during its five-year period.
Key Performance Indicators (KPIs) are specific and quantifiable measures against which our performance can be assessed:
| Key performance outcome | Measure |
|---|---|
| KPI 1 | % of people telling us that our scrutiny supports improvements in care. |
| KPI 2 | % statutory inspections completed. |
| KPI 3 | % services outwith desired frequency. |
| KPI 4 | % registrations completed within timescales. |
| KPI 5 | % of complaints about care we investigated that were resolved within the relevant timescales (40 days). |
| KPI 6 | % of assurance and improvement interventions and consultation that include direct input from people who experience care and their families. |
| KPI 7 | % of responses confirming our staff take a trauma-informed approach. |
| KPI 8 | Development of new care standards. Year 1: % frameworks revised. Year 2: % of frameworks implemented. |
| KPI 9 | % staff absence |
| KPI 10 | % staff turnover |
| KPI 11 | average time to write an inspection report. |
| KPI 12 | % services onboarded to new digital system. |
Key Outcome Indicators (KOIs) are measures that we aim to influence by our work, but which we may have limited control over:
| Key outcome indicator | Measure |
|---|---|
| KOI 1 | % services with good or better grades (across all key questions). |
| KOI 2 | % services with >90% people telling us they are happy with the quality of care and support they receive. |
| KOI 3 | % of services with expected grades or better. |
| KOI 4 | % of services good or better for key question 1: how well do we support people’s wellbeing. |