Make a complaint about a registered care service
We are committed to keeping The Promise and delivering our responsibilities as a corporate parent. If a child or young person is unhappy about the standard of care they are receiving, or want to talk to someone in confidence, they can now:
send us a text directly on 07870 981785.
Whichever method you use to get in touch, we will:
send you an acknowledgement within three working days
keep you informed of the method assessed as appropriate to resolve your complaint
where we carry out an investigation we aim to complete the investigation within 40 working days
let you know if we think there will be a delay and explain why
let you know our findings and the outcome.
Our animation co-designed with our young inspection volunteers demonstrates The Promise in action – by making sure that our young people’s voices authentically influence our work.