Corporate Plan 2026 - 2031

Our workforce, processes and systems underpin everything that we do. Investing in these will ensure that we are efficient, effective and collaborative to strengthen our impact on people’s lives.

Our values and cultural aspirations guide our work and ensure people remain at the heart of everything we do. We will lead the Care Inspectorate to influence and respond to changes over the next five years ensuring our organisation is governed effectively. We will support our workforce to be motivated and empowered to move forward together and achieve our shared vision.

Over the next five years, we will prioritise:

• embracing a positive and inclusive environment where we listen to, learn with and empower our staff and volunteers.

• strengthening how we collaborate – internally and externally – to learn from and support the sector with expertise, information and guidance.

• improving our planning to support our workforce, make the best use of our resources and maximise our impact.

• continually listening, learning, and improving what we do in a compassionate, trauma-informed way.