Notifications and record keeping

By law, all services must tell us immediately if certain events take place. 

• Accidents, incidents or injuries

• Outbreak of infectious disease

• Death of person using a care service 

• Allegations of abuse

• Significant equipment breakdown

• Allegation of misconduct by a provider or employee

• Criminal convictions resulting in unfitness of a manager

• A provider becoming unfit

• Absence of manager

• Planned refurbishment/alteration/extension of premises

• Change of registration details

• Person living at the registered premises