How to find an inspection report for a service
How to find an inspection report
Members of the public can use our website to look up inspection reports for registered care services.
Go to the our care service register
The page shows a list of care services that are registered and inspected.Search or browse for a service
You can find a service by:entering its name, location or service type
browsing through the list of services shown on the page.
Open a service record
Click on the name of the care service or ‘view service’ to view its details.View inspection reports
Each service page includes a link at the top of the page to the most recent inspection report. Within each summary evaluation, select the link view details, where available, to view the summary evaluations and inspection report for that evaluation.
Inspection reports are free to access and can be read online by anyone.
What our inspection reports mean
Inspection reports explain how well a care service is performing and whether it is meeting required standards of care.
What our inspections look at
Inspections assess important areas such as:
the quality of care and support people receive
how well staff meet people’s needs, rights and choices
staff skills and staffing levels
how safe and well‑managed the service is
Inspectors gather information by observing care, reviewing records, and speaking with people who use services, staff, and managers.
Inspection findings and evaluations
Inspection reports:
describe what is working well
identify areas that need improvement
may highlight actions the service must take to improve care
Where evaluations are used, these help show how well a service is performing in different areas, from very good practice to areas requiring improvement or urgent action.
Why inspection reports are useful
Inspection reports help:
people and families make informed choices about care services
services understand what they are doing well and what needs to improve
ensure services are safe, effective and respectful
They provide an open and transparent view of care quality so the public can have confidence in the services they use.
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