Make a complaint about a registered care service

You can choose to make your complaint anonymously.  However, being anonymous can limit any assessment or investigation of the complaint as we cannot clarify or verify information. 

It also means we cannot feedback to you on the outcome of the assessment or investigation.  This includes you being able to contact us for further information on an anonymous complaint you have made. 

It is very useful to have someone to discuss complaints made, if possible we would ask you are confidential rather than anonymous. Your personal details, if you chose to make your complaint confidential, as described above, will not be shared with the service without your consent.