Inspection overview

For each set of inspections, we develop a quality framework (QIF). The quality framework outlines what we expect the quality of the service provided to be. The frameworks we use in our strategic inspection work are based on the EFQM (European Foundation for Quality Management) excellence model, widely used by organisations for managing change and improving performance. The Health and Social Care Standards are woven throughout the quality indicators.

Overall, the QIF provides a model to support inspection. We examine:

• performance and the outcomes that services achieve for the children and adults who use them

• the processes that support service delivery

• the vision, leadership, management and planning of services.

The quality frameworks are also available to local authorities and partnerships for them to use for self-evaluation purposes.

Information governance

Our approach to processing personal data is set out in full in our organisational privacy notice.