Make changes to your conditions of registration

Last updated: 24 March 2026

Services registered us must operate within the legal framework laid out within the Public Services Reform (Scotland) Act 2010, (the “Act”). 

We have adopted a policy where any service can make an application to stop operating for up to 12 months, without having to cancel their registration.  Where such an application is granted, a service will be referred to as ‘inactive’.

Reasons for a service to be treated as inactive would be limited to:

  • refurbishment of premises

  • provider has caring responsibilities for a limited period of time

  • provider maternity leave

  • provider health issues.

There may be, on occasion, other exceptional circumstances, which we may consider on an individual basis.

During a period of inactivity, a provider must continue to submit an annual return, pay continuation fees, submit notifications and ensure the service continues to meet all of the legal requirements under the Act.  Prior to the service becoming operational, the provider must notify us in advance that their service is operational and ensure the service is ‘fit’ to operate and meets the needs of the service users.

Applications for inactive care service status and notifications of intention to become operational should be submitted using the digital portal. 

The relevant forms are available via your portal account. Select the 'apply to become inactive / active' option on the right hand side of your menu page. If you require any assistance please email our Contact Centre or call 0345 6009527, Monday to Friday 09:00 - 16:00.