Work with us

Assurance and Improvement

The assurance and improvement directorate is focused on helping to improve outcomes for people who use care services in Scotland. We do this by supporting our organisation to become wellbeing-led, ensuring that staff are equipped with the right skills and support to feel motivated and confident, and to excel in their role. 

We work with a wide range of internal and external stakeholders to develop scrutiny and regulatory methodology, focusing on quality and innovation.  Intelligence and risk assessment is used to prioritise, undertake and report on scrutiny and improvement activity. 

Where required, we will arrange support to improve the quality of social care and social work.  

​​​​​​​Above all, our role is to ensure that the voice of people using care, and that of their carers, is central.

Digital and Data

The digital and date directorate provides a single unit to deliver digital and other IT services to us and our external stakeholders.

The Care Inspectorate Corporate Plan is supported by joining up operational support from IT with service optimisation, through the incremental enhancement of our major transformation programmes.

Corporate Services

The customer services directorate provides a range of core services which are central to our operations, and those of the Scottish Social Services Council (SSSC) and the Office of the Scottish Charity Regulator (OSCR). 

We lead on the coordination and delivery of core support services, and the resource planning framework.  

Our managers work closely and effectively with the Care Inspectorate Board, the Scottish Social Services Council and their committees and make a valued and effective contribution to the development of corporate governance structures.  ​​​​​​​