A quality framework for nurse agencies
The primary purpose of this quality framework is to support services to evaluate their own performance. It is then used by inspectors to provide independent assurance about the quality of care and support. By setting out what we expect to see in a high-quality service, we can also help support improvement.
Key improvement resources
Quality indicator 1.1 People’s rights are promoted and respected
The Health and Social Care Standards
Mental Welfare Commission resources
World Health Organisation – Quality rights: Promoting the rights of people with mental health conditions, psychosocial, intellectual, and cognitive disabilities
Scottish Human Rights Commission: Good practice guide
Equality and Human Rights Commission (EHRC)
Raising concerns: Guidance for nurses, midwives and nursing associates
Mental Welfare Commission guidance:
– personal plans
– advance statements
– power of attorney
– supported decision making
Publications | Mental Welfare Commission for Scotland (mwcscot.org.uk)
Quality indicator 1.2 People’s health and wellbeing benefits from their care and support
Clinical guidance for care at home, housing support and sheltered housing
Dementia learning and promoting excellence
General standards for neurological care and support
Guide for providers on personal planning
Healthcare Improvement Scotland: Guidance on anticipatory care planning
Healthcare Improvement Scotland: Infection prevention and control standards
Mental Welfare Commission guidance:
– personal plans
– advance statements
– power of attorney
– supported decision making
National infection prevention and control manual (NICPM)
Notifications about controlled drugs: Guidance for providers (2015)
Professional guidance on the administration of medicines in healthcare settings
Professional guidance on the safe and secure handling of medicines
Prompting, assisting and administration of medication
Public Health Scotland: Health and Social Care Guidance
Public Health Scotland: COVID-19: Information and guidance for social, community and residential care settings
Resources on the management of medication
The Infection Prevention and Control (IPC) Zone and SIPCEP foundation layer
Trauma informed practice – National trauma training plan and resources
Quality indicator 2.1. Safer recruitment principles, vision and values positively inform practice.
Code of practice for international recruitment
Guidance for providers and applicants on aims and objectives
Health and social care integrated workforce plan
Health and social care national workforce strategy
National Safer Recruitment Guidance
Scottish Code of Practice for the international recruitment of health and social care personnel
TURAS Leadership and Management Programmes
Quality indicator 2.2. Quality assurance and improvement is led well
Care Experience Improvement Model (CEIM)
Clinical and care governance framework
General Data Protection Regulation (GDPR) guidance
Guidance on development of policy and procedure
Guidance on the registration of nurse agencies
Healthy workplace toolkit for nurse agencies
Information Commissioner’s guide to data protection, including GDPR
Managing concerns and making referrals
NMC employers guide to managing concerns
Professional indemnity guidance
TURAS Leadership and Management Programmes
Quality indicator 2.3. Staff have the right skills and are confident and competent
Advice for agency workers, including training and revalidation information