A quality framework for housing support services
The primary purpose of this quality framework is to support services to evaluate their own performance. It is then used by inspectors to provide independent assurance about the quality of care and support. By setting out what we expect to see in a high-quality service, we can also help support improvement.
Key improvement resources
Quality indicator 1.1: People experience compassion, dignity and respect
Charter for Involvement: Arc Scotland
Children’s human rights – Children and Young People’s Commissioner Scotland: Seven golden rules for participation and other rights information
Guidance for care providers in Scotland using CCTV (closed circuit television) in their services
Health and Social Care Standards
Human rights charter for technology and digital in social care - Guidance document
Medication Assisted Treatment (MAT) standards for Scotland
Rights, risks and limits to freedom
Human rights in mental health services
Covert medication
Working with the AWI Act,
Decisions about technology.
Practice guide: Involving children and young people in improving services
World Health Organisation: Quality rights:
Promoting the rights of people with mental health conditions, psychosocial, intellectual, and cognitive disabilities
Scottish Human Rights Commission: Good practice guide
Quality indicator 1.2: People get the most out of life
Community Justice outcomes performance improvement framework
Equally safe:
Scotland’s strategy to prevent and eradicate violence against woman and girls
General standards for neurological care and support
Guidance on the delivery of restorative justice in Scotland
National guidance for child protection in Scotland
Quality Principles - Standard expectations of care and support in drug and alcohol services
Scottish recovery network – peer support resources
See Hear – framework for meeting the needs of people with a sensory impairment
Women’s Aid Scotland: National service standards and assessment criteria
Quality indicator 1.3: People’s health and wellbeing benefits from their care and support
Care of people living with HIV
Domestic abuse act (Scotland) 2018
Indicators of good practice in drug and alcohol services
Mental Health Strategy for Scotland
Naloxone in homelessness services
Naloxone guidance for social care services
National strategy for community justice
Notifications about controlled drugs: guidance for providers (2015)
Quality Principles - Standard Expectations of care and support in drug and alcohol services
Reset and rebuild: sexual health and blood borne virus services - recovery plan
Resources - Eat Well Age Well:
Resources about the prevention, detection and treatment of malnutrition and dehydration amongst older adults living at home in Scotland.
Rights, respect and recovery: alcohol and drug treatment strategy
Safe administration of medication: Modules 1-3
SCLD Healthy Eating Healthy Living Pack
Sexual health and blood borne virus framework 2015-2020
Supporting psychological wellbeing in adults with learning disabilities – an educational framework
Trauma informed practice – National trauma training plan and resources
Quality indicator 1.4: People are getting the right service for them
Good practice note in commissioning specialist domestic abuse services
Mental Welfare Commission: Supported decision making
Principles of good transitions 3:
Scottish Transitions Forum, including the autism and life shortening conditions supplements.
Self-directed support for housing support practitioners
Self-directed support implementation plan
Youth homelessness prevention pathway
Understanding personal outcomes: SSSC
Quality indicator 1.5: People's health and wellbeing is supported and safeguarded by infection, prevention and control practices
Care Inspectorate notification guidance
Clinical guidance for care at home, housing support and sheltered housing
Covid-19 guidance for homelessness settings
Covid-19 guidance for non-healthcare settings (Health Protection Scotland)
Covid-19 guidance on individual risk assessments for the workplace
Covid-19 information and guidance for social, community and residential care settings
Covid-19 learning materials for health and social care staff
Guidance on contingency planning for people who use drugs and Covid-19
Healthcare Improvement Scotland: Infection prevention and control standards
Housing support enabling unit Covid-19 information and resources
Information on ‘Near Me’ video consulting
Key measures for infection prevention and control: A guide for social care workers providing care in an individual’s home.
National infection prevention and control manual (NICPM)
NICPM Covid-19 compendium NIPCM winter 21/22 respiratory infections addendum
Public Health England report on disparities in the risk and outcomes of Covid-19
Records services (except cm) must keep and guidance on notification reporting
Quality indicator 2.1: Vision and values inform practice
Guidance for providers and applicants on aims and objectives
TURAS Leadership and Management Programmes
Quality indicator 2.2: Quality assurance and improvement is led well
Adults with incapacity: template policy for adult services
Care Experience Improvement Model (CEIM)
Leadership development activities: SSSC
Learning from adverse events through reporting and review: A national framework for Scotland 2019
National Occupational Standards (NOS)
NES quality improvement learning and tools
The Model for Improvement and associated resources
Using scrutiny to drive outcomes and associated resources: SCLD
Quality indicator 2.3: Leaders collaborate to support people
General Data Protection Regulation (GDPR) guidance
Information Commissioner’s guide to data protection, including GDPR
Partnerships and Co – conversation openers
Quality indicator 2.4: Staff are led well
Achieving effective supervision
Everyday leadership from the frontline
Guidance on development of policy and procedure
Quality indicator 3.1: Staff have been well recruited
Health and social care integrated workforce plan
Health and social care national workforce strategy
Safer Recruitment Through Better Recruitment
Values based recruitment toolkit
Quality indicator 3.2: Staff have the right knowledge, competence and development to support people
Achieving effective supervision
Common Core Skills and National Occupational Standards: SSSC
Employer responsibilities–supporting staff with registration
Frequently asked questions about SSSC registration
Prepping for practice – induction guidance 3.2
Reflective practice in homelessness services
Social care induction framework: SSSC and NES
The Framework for Continuous Learning in Social Services: SSSC
Transforming Psychological Trauma: A Knowledge and Skills Framework for the Scottish Workforce
Quality indicator 3.3: Staffing arrangements are right, and staff work well together
Workforce information
Quality indicator 5.1: Assessment and personal planning reflects people’s outcomes and wishes
Children and Young People (Scotland) Act 2014, asp 8
Guide for providers on personal planning
Mental Welfare Commission guidance:
personal plans
advance statements
power of attorney
supported decision making
Person centred support planning information: Helen Sanderson
Scottish Independent Advocacy Alliance – companion guidelines
Talking points – joint improvement team
Think local act personal: personalised care and support planning tool
Understanding Personal Outcomes: SSSC
Quality indicator 5.2: Carers, friends and family members are encouraged to be involved
Carers and Confidentiality: good practice guide