In August the Care Inspectorate is launching ‘Manage my Service’, a new single portal to replace our existing digital systems, including the Care Inspectorate Digital portal and Electronic Forms (eForms). It will allow you to manage registrations, notifications, and inspections all in one place, simplifying communication, improving efficiency, and increasing security.

What you need to do to prepare

To prepare for this launch, we are contacting registered care services to collect details for at least one person who will manage that service in Manage my Service. These details must be submitted by 23 June 2026.

This is the process for care service-level access.

We will contact service providers separately about provider-level registration, which will follow a different process.

Throughout May and early June we are emailing registered care services to collect their user details. When your email arrives, it will look like this:

Sender: no-reply@careinspectorate.gov.scot
Subject line: “Urgent action needed; unique contact details required”

Inside, you will find a link to the Manage my Service User Details Form. You must complete this form to register your Care Service Administrator and any staff who need portal access. If you need to access multiple services within the same provider in Manage my Service please provide us with details of the relevant users using the Manage my Service User Details Form.

The Manage my Service User Details Form is being issued to registered care services as part of the set-up process for care-service level access.

This is the first stage of registration ahead of launch in August.

Provider-level registration will follow separately, and service providers will be contacted with further information on how provider users will be set up in Manage my Service.

These are vital steps to ensure your service has access when the portal launches in August.

Please note

1. Previous issue fixed

Some care services contacted earlier experienced an issue with the form where the same email address could not be entered for more than one care service. We have now fixed this issue.

If you need to access multiple services within the same provider when Manage my Service launches, please provide your details through the Manage my Service User Details Form sent to each relevant service.

2. Deadline extended

All services now have until 23:59 (midnight) on Tuesday 23 June to submit their details. The previous deadline of Wednesday 10 June no longer applies.

3. Provider-level user access

The current user details request relates to registered care service-level access only.

If provider-level users need access to Manage my Service to oversee multiple services or manage user access across services, this will be handled through a separate provider-level collection process.

We will contact service providers separately with instructions for that stage.

If you are a registered care service and have not received an email from us requesting user details for Manage my Service by 11 June 2026, please call our contact centre on 0345 600 9527. Please have your Care Service Number to hand.

Phonelines open: Monday, Tuesday, Thursday and Friday: 09:00 - 16:00. Wednesday: 09:00 - 14:00.

You can email us too - enquiries@careinspectorate.gov.scot.

Find more information about Manage my Service, including FAQs, on our website.