Upheld complaints

Belleaire House

Last updated 14 Oct 2026


Cases

Category of complaint

Date


Environment > Fitness of premises / environment

05 Jul 2024
Requirements

1. By 9 September 2024 the provider must ensure that people experience care in an environment that is clean, safe and minimises the risk of infection. To do this, the provider must, at a minimum: a) ensure that the internal premises, furnishings, and equipment are safe, clean, and tidy b) ensure clear records of cleaning are maintained and includes a plan for what constitutes a daily clean and a deep clean c) fully implement a system of direct observation of staff practicing infection prevention and control including using and disposing of PPE, handwashing, with clear records of these being quality assured. d) ensure there is a schedule of planned and preventative maintenance of the environment to ensure effective decontamination and minimise the risk of infection e) ensure that the decontamination of the environment after blood and/or body fluid contamination and at regular pre-defined intervals as part of schedule of cleaning.

To be completed by: 09 September 2024

This is in order to comply with:

Health and Social Care Standard 5.22: I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)


Wellbeing > Other

05 Jul 2024

Food > Choice, Healthcare > Hydration, Healthcare > Nutrition

05 Jul 2024