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Upheld complaints

Belleaire House

Last updated 14 Oct 2026

Cases

Category of complaint

Date

Wellbeing > Other

21 Jun 2024
Areas for improvement

1. The service provider should ensure care plans contain up to date and accurate information about the support and equipment people experiencing care require.

This is in order to comply with:

Health and Social Care Standard 1.15: My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.

2. The service provider should ensure there are effective quality assurance systems in place to monitor care plans. Audits should identify who is responsible for completing the identified actions, together with timescales for completion.

This is in order to comply with:

Health and Social Care Standard 4.23: I use a service and organisation that are well led and managed.

Staff > Training / qualifications

21 Jun 2024
Areas for improvement

1. To support people safely, the service provider should ensure all staff are up to date with training in accordance with the organisations learning and development policy.

This is in order to comply with:

Health and Social Care Standard 3.14: I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.

Healthcare > Inadequate healthcare or healthcare treatment

21 Jun 2024
Areas for improvement

1. The service provide should ensure when people are diagnosed with any bowel conditions, a management plan is in place to ensure effective monitoring. In addition, external medical professional support should be obtained when someone has loose bowel movements for a prolonged period of time.

This is in order to comply with:

Health and Social Care Standard 1.19: My care and support meets my needs and is right for me.

Healthcare > Nutrition

21 Jun 2024
Areas for improvement

1. To ensure people have a well balanced nutritional intake, the service provider should ensure, when necessary, there are accurate records of people's food and fluid intake. In addition there should be a system in place to monitor people's intake to establish when input is required from external professionals.

This is in order to comply with:

Health and Social Care Standard 1.23: My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected.

Communication > Between staff and service users/relatives/carers

21 Jun 2024
Areas for improvement

1. The manager should ensure accurate information is shared with families or representatives when people become unwell. In addition, when necessary, internal investigations of incidents should be completed to identify any learning or additional support staff may require.

This is in order to comply with:

Health and Social Care Standard 4.18: I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected.