Upheld complaints

Belleaire House

Last updated 14 Oct 2026


Cases

Category of complaint

Date


Healthcare > Tissue viability

23 Apr 2024
Requirements

1. By 02 August 2024, the provider must ensure there is a robust pressure ulcer prevention and management system in place, which is in keeping with the best practice guidance from Healthcare Improvement Scotland - Prevention and Management of Pressure Ulcers Standards – October 2020. To do this, the provider must, at a minimum: a) review the skin integrity of each person when they are admitted to the home b) review clinical risk assessments to ensure they provide an accurate reflection of the condition of each person’s skin c) ensure people have in place the equipment identified within their care plan as being required to support their skin integrity.

To be completed by: 02 August 2024

This is in order to comply with:

Health and Social Care Standard 3.14: I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)


Healthcare > Continence care

23 Apr 2024
Areas for improvement

1. The manager should review staff practice, ensuring people who have a catheter in place receive responsive care to meet their care needs.

This is in order to comply with:

Health and Social Care Standard 1.19: My care and support meets my needs and is right for me.