Areas for improvement

1. When a person experiencing care has a UTI and has been prescribed antibiotics, all relevant staff should be aware of the need to encourage fluids. Accurate records of the fluids consumed should be kept.

This is in order to comply with:

Health and Social Care Standard 1.19: My care and support meets my needs and is right for me.

2. Staff should ensure that they administer medication in line with the prescription instructions. If an 'as required' medication has been given, the time, rationale and effectiveness of the medication administration should be accurately recorded.

This is in order to comply with:

Health and Social Care Standard 1.19: My care and support meets my needs and is right for me.

Healthcare > Inadequate healthcare or healthcare treatment

31 Mar 2023

Areas for improvement

1. All staff should adhere to the company policy when a person experiencing care falls. Frequent observations should be taken and recorded of their wellbeing in line with the company policy, particularly if a head injury is suspected.

This is in order to comply with:

Health and Social Care Standard 1.19: My care and support meets my needs and is right for me.

Policies and procedures > Complaints procedure

31 Mar 2023

Areas for improvement

1. The provider should ensure that all complaints are handled and responded to in line with the company policy. Timescales outlined with the complaints policy should be adhered to or contact made with the complainant if a delay is necessary.

This is in order to comply with:

Health and Social Care Standard 4.21: If I have a concern or complaint, this will be discussed with me and acted on without negative consequences for me.