Upheld complaints

Wildflower Shawlands Day Nursery & Pre-school

Last updated 14 Oct 2026


Cases

Category of complaint

Date


Policies and procedures > Complaints procedure

13 Feb 2020
Areas for improvement

1. Management and staff to ensure when concerns are being raised, service users are provided with a clear written response and reassurance as to the action being taken.

This is in order to comply with:

Health and Social Care Standard 4.23: I use a service and organisation that are well led and managed.