Requirements

1. By 16 September 2022, the provider must ensure that people's health and wellbeing needs are being accurately assessed, documented and met by all relevant staff. To do this, the provider must, at a minimum: - Ensure that information and guidance received by staff following a person attending an external health appointment, or an in house visit, is recorded in the care plan and monitored for effectiveness. - Ensure that the care plan is reviewed and updated on a regular basis to evidence that staff have considered any progress or changes with a person's needs. - Ensure that care plans are audited to ascertain that medical advice is being followed and recorded in a meaningful way to support the health and wellbeing of a person receiving care.

To be completed by: 16 September 2022

This is in order to comply with:

Health and Social Care Standard 3.18: I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)

Communication > Between staff and service users/relatives/carers

06 Jun 2022

Areas for improvement

1. The provider should ensure that complaints are handled in line with the company Complaints, Concerns and Compliments Policy. Any person who makes a complaint should be kept up to date with progress and receive a formal, comprehensive response to their complaint.

This is in order to comply with:

Health and Social Care Standard 4.19: I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.

Policies and procedures > Other

06 Jun 2022

Areas for improvement

1. Staff should follow the current PPE and IPC guidance particularly with regard to mask etiquette and hand hygiene. Visitors should be asked for proof of a clear LFT and there should be PPE available for staff at points of need for their protection and the protection of people living in the home.

This is in order to comply with:

Health and Social Care Standard 4.27: I experience high quality care and support because people have the necessary information and resources.

Healthcare > Palliative care

06 Jun 2022

Areas for improvement

1. When an anti-biotic is prescribed by a health professional, it should be dispensed as soon as possible and administered to the recipient. If pain is expressed by the person, then a pain assessment tool should be put in place to monitor the pain and assess the effectiveness of any medication given.

This is in order to comply with:

Health and Social Care Standard 1.19: My care and support meets my needs and is right for me.