Upheld complaints

Mearns House

Last updated 17 Jul 2026


Cases

Category of complaint

Date


Healthcare > Other

15 Mar 2022
Requirements

1. The provider must ensure care plans and risk assessments are updated following any change to an individual’s health condition. Clear strategies must be in place for staff to follow to minimise the risk of injury to any person living at Mearns House.

To be completed by: 29 July 2022

This is in order to comply with:

Health and Social Care Standard 2.17: I am fully involved in developing and reviewing my personal plan, which is always available to me.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)

2. The provider must improve their practice of informing the Care Inspectorate of any notifiable events as detailed in: 'Records that all registered care services (except childminding) must keep and guidance on notification reporting'.

To be completed by: 29 July 2022

This is in order to comply with:

Health and Social Care Standard 4.11: I experience high quality care and support based on relevant evidence, guidance and best practice.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)


Areas for improvement

1. The manager should ensure the standard of documentation within the home is improved. This should include, but is not limited to: (1) Accident and incident reporting. All staff should have a clear understanding of the company’s policies and procedures and their legal requirements to record all accident and incidents. (2) The frequency of completion of nursing records must be improved.

This is in order to comply with:

Health and Social Care Standard 4.23: I use a service and organisation that are well led and managed.


Healthcare > Nutrition

15 Mar 2022
Requirements

1. The provider must ensure anyone with unplanned weight loss is referred to the relevant external health professional for advice. Robust procedures should be in place to ensure weight loss is closely monitored.

To be completed by: 29 July 2022

This is in order to comply with:

Health and Social Care Standard 3.21: I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)


Wellbeing > Other

15 Mar 2022
Areas for improvement

1. The service should ensure that people's dignity and respect is upheld. The service should support people with personal care and to look well-groomed and presented.

This is in order to comply with:

Health and Social Care Standard 1.4: If I require intimate personal care, this is carried out in a dignified way, with my privacy and personal preferences respected.