Upheld complaints
Doune Terrace Nursery
Last updated 10 Sep 2026
Cases
Category of complaint
Date
Record keeping - other
05 Mar 2014
Requirement 1
The provider must ensure that incidents and issues that are notifiable to the Care Inspectorate are undertaken within the required timescales as detailed within the Care Inspectorate Guidance on Notification Reporting.
This is to comply with The Social Care and Social Work Improvement Scotland (Registration) Regulations 2011, SSI 2011/28 Regulation 4(1)(b) Records, notifications and returns.
Timescale: Within Twenty Four hours from receipt of this letter.
The provider must ensure that incidents and issues that are notifiable to the Care Inspectorate are undertaken within the required timescales as detailed within the Care Inspectorate Guidance on Notification Reporting.
This is to comply with The Social Care and Social Work Improvement Scotland (Registration) Regulations 2011, SSI 2011/28 Regulation 4(1)(b) Records, notifications and returns.
Timescale: Within Twenty Four hours from receipt of this letter.
Staff - other
05 Mar 2014
Requirement 2
The provider must review and strengthen its system for informing staff who have been on holiday about major issues.
This is to comply with The Social Care and Social Work Improvement Scotland (Rquirements for care Services) Regulations 2011, SSI 2011/210 Regulation 4(1)(a) Welfare of users.
Timescale: Within Two weeks from receipt of this letter.
The provider must review and strengthen its system for informing staff who have been on holiday about major issues.
This is to comply with The Social Care and Social Work Improvement Scotland (Rquirements for care Services) Regulations 2011, SSI 2011/210 Regulation 4(1)(a) Welfare of users.
Timescale: Within Two weeks from receipt of this letter.
05 Mar 2014
05 Mar 2014