Upheld complaints
Clinton House Nursing Home
Last updated 14 Jun 2026
Cases
Category of complaint
Date
Choice > Care and treatment
01 May 20231. For the safety and wellbeing of people experiencing care, the provider must ensure an effective falls prevention and management system is in place and that staff are confident in taking prompt actions where a fall results in a head injury. To achieve this the provider must ensure, as a minimum: a) all staff are familiar with and implement the policy on falls prevention and management. b) all care staff receive training and guidance on falls prevention and management and the pathway for responding to head injuries. c) appropriate action is taken to seek medical advice and guidance for people who have experienced a fall resulting in an injury.
To be completed by: 21 July 2023
This is in order to comply with:
Health and Social Care Standard 3.17: I am confident that people respond promptly, including when I ask for help.
Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)
Healthcare > Inadequate healthcare or healthcare treatment
01 May 20231. The provider must ensure that the health and wellbeing of people experiencing care is carefully monitored and that any change in physical health which is observed or reported, results in prompt action to seek medical assistance.
To be completed by: 21 July 2023
This is in order to comply with:
Health and Social Care Standard 3.17: I am confident that people respond promptly, including when I ask for help.
Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)
Privacy Preference Centre
- Your privacy
- Necessary
- Analytics
- Performance
- Functionality
When you visit any website, it may store or retrieve information in the form of cookies. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can remember you on your return visit. Other cookies are deleted when you close your web browser and only relate to the working of the website. Generally speaking, cookies do not contain personal information from which you can be identified. Because we respect your right to privacy, you can choose not to allow some types of cookies.
Necessary Always active
Necessary cookies allow the basic functions of this website to work. They are limited to only those that are strictly necessary. For example, we use a cookie to remember your choices about cookies and one to enable the bilingual aspects of the website to work.
These 3rd party cookies allow us to count visits and traffic sources. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and this data will never be used by us to identify you. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies allow the website to remember choices you make and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
- Name
- XSRF-TOKEN
- Host
- careinspectorate.scot
- Duration
- Session
- Description
- This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.
- Name
- statamic-session
- Host
- careinspectorate.scot
- Duration
- 120 minutes
- Description
- Maintains the visitor's session and underpins CSRF protection.
- Name
- awsalb
- Host
- careinspectorate.scot (AWS)
- Duration
- Session
- Description
- This is used to hold and manage session information and routing for the user.
- Name
- awsalbcors
- Host
- careinspectorate.scot (AWS)
- Duration
- Session
- Description
- This is used to hold and manage session information and routing for the user.
- Name
- care_inspectorate_cookie_consent
- Host
- careinspectorate.scot
- Duration
- 1 year
- Description
- Stores user's acceptance of the cookie policy.
- Name
- dashboard_prefs
- Host
- careinspectorate.scot
- Duration
- 1 year
- Description
- Stores preferred area and service type for My Dashboard.
- Name
- entry_viewed_*
- Host
- careinspectorate.scot
- Duration
- 1 hour
- Description
- Prevents the same visitor's repeat views from inflating popular/trending counters within a short window (one cookie set per entry, suffixed with the entry ID hash).
- Name
- _ga
- Host
- careinspectorate.scot
- Duration
- 2 years
- Description
- Used by Google Analytics to distinguish users.
- Name
- _gid
- Host
- careinspectorate.scot
- Duration
- 24 hours
- Description
- Used by Google Analytics to distinguish users.
- Name
- _gat
- Host
- careinspectorate.scot
- Duration
- 1 minute
- Description
- Used by Google Analytics to throttle request rate.
- Name
- gac
- Host
- careinspectorate.scot
- Duration
- 90 days
- Description
- Contains campaign-related information.
- Name
- _clck
- Host
- careinspectorate.scot
- Duration
- 1 year
- Description
- Used by Microsoft Clarity to track user interactions.
- Name
- _clckid
- Host
- careinspectorate.scot
- Duration
- 1 year
- Description
- Used by Microsoft Clarity to track user interactions.
- Name
- _clsk
- Host
- careinspectorate.scot
- Duration
- Session
- Description
- Used by Microsoft Clarity to store session information.
- Name
- _clskid
- Host
- careinspectorate.scot
- Duration
- Session
- Description
- Used by Microsoft Clarity to store session information.
- Name
- clsks
- Host
- careinspectorate.scot
- Duration
- Session
- Description
- Used by Microsoft Clarity to store session information.