Upheld complaints

Clinton House Nursing Home

Last updated 14 Jun 2026


Cases

Category of complaint

Date


Choice > Care and treatment

01 May 2023
Requirements

1. For the safety and wellbeing of people experiencing care, the provider must ensure an effective falls prevention and management system is in place and that staff are confident in taking prompt actions where a fall results in a head injury. To achieve this the provider must ensure, as a minimum: a) all staff are familiar with and implement the policy on falls prevention and management. b) all care staff receive training and guidance on falls prevention and management and the pathway for responding to head injuries. c) appropriate action is taken to seek medical advice and guidance for people who have experienced a fall resulting in an injury.

To be completed by: 21 July 2023

This is in order to comply with:

Health and Social Care Standard 3.17: I am confident that people respond promptly, including when I ask for help.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)


Healthcare > Inadequate healthcare or healthcare treatment

01 May 2023
Requirements

1. The provider must ensure that the health and wellbeing of people experiencing care is carefully monitored and that any change in physical health which is observed or reported, results in prompt action to seek medical assistance.

To be completed by: 21 July 2023

This is in order to comply with:

Health and Social Care Standard 3.17: I am confident that people respond promptly, including when I ask for help.

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011 No. 210 Social Care)