How we deal with complaints about care

Last updated: 21 May 2026

Working with other regulators and public bodies

We work with several other regulators, including:

  • Scottish Social Services Council (SSSC)

  • Nursing and Midwifery Council (NMC)

  • Education Scotland (formerly HM Inspectorate of Education)

  • Health and Safety Executive (HSE)

  • Healthcare Improvement Scotland (HIS)

  • Local authorities

  • Police Scotland

  • Audit Scotland

  • Scottish Housing Regulator

  • Registrar of Independent Schools

  • Fire and Rescue Services

  • Mental Welfare Commission for Scotland

  • Scottish Public Services Ombudsman (SPSO).

If you raise matters that are relevant to the regulatory function of other agencies or to our joint working activities, we may share this information. If we do this, we will let both you and the care service know and keep you informed.

Where you raise matters about the competency of staff that must be registered with a professional body, we may redirect you to the appropriate professional regulatory body or make a referral to them ourselves.