How we deal with complaints about care

Last updated: 21 May 2026

How to make a complaint

Before we can fully consider your complaint, we must have enough information. When you first contact us, remember to tell us:

  • the name of the care service

  • the full names of people who are affected by the issue or concern

  • details of the incidents or concern which happened during the last six months

  • your full name, an email address and telephone number.

You can complain to us, providing the necessary information in several ways:

Write us a letter and post to:

Care Inspectorate
Compass House
11 Riverside Drive
Dundee
DD1 4NY

Send us an email to concerns@careinspectorate.gov.scot

Call our contact centre on 0345 600 9527 where you can give provide details of your complaint.

Speak to an inspector who you meet in the course of their work in a service. They will note your complaint and details and pass this on to be logged by our contact centre.

Complete the online complaints form.