Manage my Service
Care Services
Registered care services must submit their user details to get access to Manage my Service on day one.
Between May and early June, registered care services received an email titled 'Urgent action needed; unique contact details required' from no-reply@careinspectorate.gov.scot.
This email includes a unique link to the Manage my Service User Details Form and instructions on how to submit your user details. If you have already submitted your details, thank you, no further action is needed.
For more information, check our FAQs for answers to common questions.
Getting started and submitting user details
Between May and early June your care service was sent an email titled “Urgent action needed; unique contact details required” from no-reply@careinspectorate.gov.scot or support@ember.ltd
This email contains a link to the Manage my Service User Details Form and instructions on how to provide details of your Care Service Administrator and other staff that will require access to Manage my Service.
To use Manage my Service, each registered care service must provide us with new user details for staff who need access at care service level, assigned to one of two roles:
Staff who should be able to manage all parts of your registered care service on the Manage my Service portal.
We call this user the ‘Care Service Administrator’. They will be able to perform a range of tasks including adding additional users to the portal, submitting variations, responding to inspection reports and enforcements. Care services can have more than one Care Service Administrator.The names and unique email addresses of staff who will need to use the Manage my Service portal for other tasks.
We also need to know who you want to have access to the Manage my Service portal to complete other tasks like submitting notifications or communicating with us. We call this user ‘Care Service Support’. Users with the Care Service Support role will not be able to change service details or respond to reports. Care services can have more than one Care Service Support user.
After providing these contact details no further action is needed.
You will be notified when Manage my Service goes live and will be asked to follow a simple first-time login journey. You will enter your unique email address, verify your identity, and set your own secure password.
In the meantime, please continue to use our Electronic Forms (eForms) and Care Inspectorate Digital Portal systems as usual with your existing login details.
We contacted all registered care services through May and June with a form link that’s unique to each service.
The emails containing this form link are titled:
Urgent action needed; unique contact details required.
Deadline extension: Please confirm your contact details for access to Care Inspectorate’s new Manage my Service portal by 23 June
Reminder: Act now to confirm your contact details for access to Care Inspectorate’s new Manage my Service portal
Final reminder: Only 24 hours left to provide your contact details for Care Inspectorate’s Manage my Service portal
These emails were sent from no-reply@careinspectorate.gov.scot
If you cannot find the email or require a new link, please email our contact centre at enquiries@careinspectorate.gov.scot or call us on 0345 600 9527. Please have your care service number to hand.
Our phonelines are open:
Monday, Tuesday, Thursday and Friday, 09:00 - 16:00
Wednesday, 09:00 - 14:00
If you have missed the submission deadline, the link to your unique form is still fully active and working.
Please search your inbox for emails with any of the following subject lines:
Urgent action needed; unique contact details required.
Deadline extension: Please confirm your contact details for access to Care Inspectorate’s new Manage my Service portal by 23 June
Reminder: Act now to confirm your contact details for access to Care Inspectorate’s new Manage my Service portal
Final reminder: Only 24 hours left to provide your contact details for Care Inspectorate’s Manage my Service portal
These emails were sent from no-reply@careinspectorate.gov.scot. Please click the link inside the email to submit the names and unique email addresses of your staff as soon as possible.
Submitting this information now ensures that your Care Service Administrators and Support staff will be set up and able to access the new portal immediately when it launches.
We sent the email to the main account holder's email address listed in our eForms system.
If your email address in eForms is out of date, please log in and update it as soon as possible. Once you have updated it, you can email us at enquiries@careinspectorate.gov.scot or call our Contact Centre on 0345 600 9527 so we can send you a new link. Please have your care service number to hand.
Our phonelines are open:
Monday, Tuesday, Thursday and Friday, 09:00 - 16:00
Wednesday, 09:00 - 14:00
If you do not provide us with user details, you won’t have access to Manage My Service when it launches. Reporting notifications and other engagements will require an account, which will take longer to register once Manage my Service is launched.
The most efficient and convenient way is to register in advance using the Manage my Service User Details Form.
Yes, please provide your details for each service you work across, using the Manage my Service User Details Form for those services.
Each registered care service is being sent its own form link by email. If you need access to more than one service, you should complete the relevant form for each service.
The form link is included in the email titled “Urgent action needed; unique contact details required”. This email was sent from no-reply@careinspectorate.gov.scot or support@ember.ltd.
Please note: A technical issue with the Manage my Service User Details Form previously stopped some people entering the same email address for more than one care service. This issue has now been fixed.
Care providers registered with us with an active SP number who have not yet provided user details should do so using our online form. This applies even if you only operate a single service.
User roles and permissions (service-level access)
We need to know who you want to be able to manage all parts of your registered care service on the Manage my Service portal. We call this the 'Care Service Administrator' within the Manage my Service portal.
This role can manage all aspects of the registered care service online, including updating details, submitting notifications and variations, managing the service's status, communicating, and responding to inspection reports and enforcement actions. Care Service Administrators will be able to add additional users in Manage my Service when it launches.
We need to know who you want to be able to manage all parts of your registered care service on the Manage my Service portal. The Care Service Administrator is the person responsible for managing your service online and adding other users. If you are unsure, you should coordinate internally to designate a lead contact, so you can submit their details using the Manage my Service User Details Form.
Yes, it is possible to have multiple Care Service Administrators. Each Care Service Administrator will need to have their own unique email address to login into the portal.
The Care Service Support role is for other tasks, such as sending notifications and communicating with us. Users in this role cannot change service details or respond to reports.
You must provide contact details for at least one Care Service Administrator. You can also provide details for up to nine other priority users (either Care Service Administrators or Care Service Support users).
Yes, a Care Service Administrator or Care Service Support user may access multiple care services in Manage my Service, if all services are registered to the same provider and they are assigned to each service. Each Care Service Support will need to have their own unique email address to login into the portal.
Care Service Administrators will be able to add and edit user access after Manage my Service is launched.